To participate in the maintenance of the consumer accounting methods for electric billing and other consumer records. Performs other duties as assigned.
Experience Work experience of four years in accounting, finance, customer accounts and/or data processing, preferably within the electric utility industry required.
Mental and Physical Requirements The mental and physical requirements for this position include, but are not limited to the following: • Must have the ability to effectively interact with other Cooperative personnel, business and industry representatives, Cooperative members, the general public and related groups and individuals. • Must be able to follow verbal and written instructions. • Must possess the ability to clearly and concisely communicate in providing and acquiring information to/from the position’s supervisor, other employees, members, the general public, and industries in the Cooperative service area. • Must be able to access, input and retrieve information from information/computer systems. • Must have the ability to perform mathematical computations necessary for statistical analyses, evaluation and analysis of accounting records and other data, and perform other related activities. • Must have sound working knowledge of Microsoft Office applications including but not limited to Word, Excel, Access and Outlook. • Must be able to attend work on a regular and predictable basis.
VII. Essential Duties and Responsibilities A. Billing 40% • Creates the meter reading schedules. Uploads electric readings from AMR to UPN. Determines the date data and generates the billing of electric account including the daily and monthly reporting. • Maintains and balances daily System Control Totals. • Assists with the process of reporting uncollected revenue to collection agency. • Responsible for maintaining a balanced audit report. • Balances month-end batch program reports and handles the year-end closeout reporting procedures for our SEDC Consumer Accounting System software prior to new-year reporting. • Monthly balances accounts receivable, cash and billing. • Maintains process and calculates escheats records for annual state reports. • Processes and creates refund checks to customer accounts. Creates manual refund checks for members with active accounts. • Balances daily cash sheets to the Cash Listing from UPN. Creates the cycle billing schedule for the year • Creates and processes bank drafts. Adjusts seasonal accounts. • Processes returned bank draft and e-checks. • Generates delinquent file for delinquent accounts. • Process online application for service and disconnect requests • Scanning of three phase contracts
B. Capital Credits 35% • Assists Consumer Accounting Supervisor with transfer of patronage from the billing system to the capital credit system • Handles the assignment of margins allocation • Processes estate refund checks and processes estate refunds. Ensures documents are accurate
C. Payment Processing 15% • Processes ACH and mail payments and prepares bank deposits. Liaison for Lockbox (bank) inquires
D. Member Service Assistant 10% • Assists Consumer Accounting Supervisor with office equipment, rentals and service contracts and mail room duties • Assists Member Service Representatives with account questions allowing for quality member experience • Retrieve and delivery mail from PO Box. manages undeliverable mail • Attends and participates in ongoing safety meetings and training to enhance skills and knowledge • During major outage and restoration periods will assist in Call Center duties
VIII. RELATIONSHIPS: A. Internal • Consumer Accounting Supervisor- To review projects and plans; to inform him/her of new developments; to obtain information, guidance, and interpretation of policies; to obtain necessary approvals. • Office Supervisors- To exchange information and provide assistance as required.
B. External • Customers - To courteously answer member inquiries and if unable to do so, to direct them to the appropriate person, to make every effort to gain their increased understanding and acceptance of the Cooperative's plans, programs and policies. • Consultants, Vendors, and Integrators – To establish and maintain contacts, attend user’s meetings when required, and correspond with as needed to resolve problems and gain assistance relating to the Consumer Accounting System
Four County Electric Membership Corporation is located in southeast North Carolina. It proudly serves affordable, reliable electricity to 33,000 members in Bladen, Duplin, Pender and Sampson counties as well as a small number of services in Columbus and Onslow counties. It's service territory is only a short drive to the beautiful North Carolina beaches, such as Topsail, Surf City, and Wrightsville.