Summary To address consumer complaints/concerns and coordinate personnel for normal maintenance or emergency repairs to provide the most economical and reliable service in accordance with Shenandoah Valley Electric Cooperative (SVEC) policies and procedures, while achieving Cooperative goals and objectives.  To monitor and operate the communications and operating systems to insure reliability and integrity of the electrical distribution system. Responsibilities and Authorities Essential functions of the job Respond to SVEC member/owners in a professional, businesslike manner and, when appropriate, to advise members/owners of the district or department to which concerns should be addressed. Coord