This position is a part of our People Services team.? People Services is committed to taking care of our employees and helping to make NISC a great place to work.? The HR Specialist helps our team achieve that goal in several ways, but primarily serves employees by administering employee surveys, collecting data, overseeing leadership development and conducting employee relations related meetings.
Other key functions of the HR Specialist include administering employee policies & benefits, managing workers compensation, supporting wellness and ergonomics efforts, maintaining critical HR data, and assisting with reporting and compliance.? As both a resource and advocate for NISC employees, the HR Generalist has an open door and is regularly available to staff and often serves as a first point of contact on a range of employee relations matters.?
Hybrid from one of our office locations:
Lake Saint Louis, MO
Requirement: Minimum of working 2 days per week out of an office location and ability to work up to all 5 days a week from an office location as needed.
Ability to serve as the system administrator or backup administrator on performance, succession, and employee learning management systems, collaborating with team members to configure and customize to support business processes.
Assist in collecting and compiling HR metrics and data from a variety of sources including the human resource information system (HRIS), performance and succession systems, applicant tracking system, employee surveys, exit interviews, employment records, government labor statistics, and other sources.
Counsel employees regarding work, family or personal problems.
Draft content for internal employee communications and post blogs and announcements.?
Assist in developing, planning, and conducting leadership training across the organization.
Assist in developing data-driven short- and long-term goals and key performance metrics as requested.
Assist with revision and interpretation of Human Resources policies.
Assist in planning and coordination of employee recognition program.?
Provide support to NISC employees and record interactions in CRM tool.?
Maintain employee records and other data in the HRIS, including processing hires, status changes, promotions, and terminations.
Serve as a contact for employees regarding policy, and other HR-related questions.?
Process and track FMLA leave, workers compensation claims, and disability claims.?
Administer medical, dental, vision, disability, group life, section 125 and other employee benefit programs, including processing enrollments, qualifying events, and terminations.?
Assist employee committees to plan and execute events and activities.?
Conduct new hire orientation related to benefits, policies, and employee resources.?
Support hiring process and recruitment efforts, including preparing new hire paperwork, scheduling interviews and assessments, and attending job fairs, as needed.??
Commitment to NISC’s Statement of Shared Values.?
Other duties as assigned.?
Knowledge, Skills & Abilities Preferred:?
3+ years of related experience preferred.?
Strong verbal and written communication skills.?
Moderate level ability to organize and prioritize.?
Moderate level conflict management skills.?
Moderate level ability to set and manage internal and external customer expectations.?
Ability to collaborate with others and work as part of a team.?
Moderate level knowledge of general HR policies and practices, employee benefits, and the legal environment of human resource administration?
Moderate level knowledge of business-related software applications and services.?
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.?
Strong research and problem-solving skills with a strong attention to detail.??
Demonstrated ability to showcase a high level of empathy and ability to build trust with others.?
Commitment to confidentiality and possesses an excellent sense of professionalism when handling sensitive HR data.?
Travel as often as necessary to meet the goals and objectives of the position.?
NISC’s Shared Values & Competencies:?
Integrity – We are committed to doing the right thing – always.?
Relationships – We are committed to building and preserving lasting relationships.?
Innovation – We promote the spirit of creativity and champion new ideas.?
Teamwork – We exemplify the cooperative spirit by working together.?
Empowerment – We believe individuals have the power to make a difference.?
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.?
Bachelor’s Degree in Human Resources or equivalent experience.??
Minimum Physical Requirements:?
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.? Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.?
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.??
Human Resources | Employee Relations | Employee Data | HR | System Administration |
About National Information Solutions Cooperative (NISC)
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,300 individuals in three cities (Lake Saint Louis, MO, Mandan, ND, and Cedar Rapids, IA). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.