The Fiber Sales individual will be the liaison and key advisor working closely with the Sales Manager and Managed Services team to ensure member and customer requirements are met during the pre-sales and installation phases. Pre-sales activity includes but is not limited to, support in contract bids and network solution design. This position is also recognized as the product advocate, assisting in streamlining support processes of BEC Fiber products and Services.
Major Tasks & Responsibilities:
Serve as a primary liaison for sales managers, customers, pricing team, project managers and Network Operations
Aggregate customer’s technical requirements directly through sales, or through a customer visit, and design a solution around those requirements
Identify technical solutions and define technical requirements for service implementation, understanding customer’s existing network, key locations, and technical needs
Read and understand customer specifications and assess compliance or exception by delivering technical and architectural solutions to customer requirements
Present, demonstrate and communicate the capabilities of the Company network and associated products and services
Efficiently and timely support the sales activity of the sales organization and customers by converting quotes into orders for production
Present the design/RFP in a complete and well-illustrated fashion to the appropriate sales representatives and/or customer
Use technical skills to demonstrate to potential customers the usefulness of our services and how it may suit the customer better than competing providers
Provide technical support in meetings and calls and in general for account management, engineering, and production within projects
Keep the sales force appraised of updates, and similarly keep the network group and product development teams aware of forthcoming technical requirements
Create clear narratives of the work to be performed as part of scoping and pricing process
Provide pre-sales and post-sales support
Complete other duties as assigned by supervisor or managemen
Essential Skills, Qualifications and Education Needed:
Minimum 5 years of related support experience in telecom or WAN management
Current telecommunication and technical data services background, experience with general IP products and services, such as IP Access, MPLS, VPN and IT Security for Enterprise
Effective presentation skills
Experience with responding to emails and RFP’s
Ability to work within small teams as needed based on the sales opportunity
Customer-focused and result-oriented
Experience is preferred in the IT/Telecommunications industry including knowledge of basic cabling standards (CAT5, CAT6, etc.) and Network technology (LAN/WAN/WLAN) with the capacity to understand and manage multiple projects, multiple customers
Excellent interpersonal and professional communications skills; verbally, written, face-to-face and over the phone.
Available to work 40+ hours per week.
Valid Texas driver's license with clean driving record.
Self-motivated, proactive thinker, flexible with the ability to work with minimal supervision
As a cooperative, we are locally owned and operated by the members we serve. Bandera Electric Cooperative (BEC) is democratically governed by a board of directors elected by our members to represent their voice in the business of the cooperative. The board ensures the cooperative is legally and ethically run according to its bylaws and code of ethics.
At BEC, we strive to be the place everybody loves to work. We know that our industry leadership depends, in large part, on the talent and character of our employees. At the same time, we are always accountable to our member-owners. That’s why we are so committed to providing a total compensation package that is reasonable, competitive, sustainable and balanced for all stakeholders.
We are always looking for motivated candidates who share our dedication to customer service, teamwork, problem-solving and innovation.
BEC is an Equal Opportunity Employer.