I. PURPOSES SPECIFIC TO THE POSITION

• To accept and properly account for monies coming into the cooperative, either over the counter or by mail, in payment of electric charges and other miscellaneous items, and to receive visitors and persons coming into the office in such a manner that their inquiries or purposes are resolved or they are referred to other personnel who can do this.

II. RELATIONSHIPS

• Reports to: Berryville - Office Manager
      Bentonville - Manager, Member Services
      Huntsville & Jasper - District Manager
• Directs: none, except personnel who may be assigned from time to time
• Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.

III. RESPONSIBILITIES AND AUTHORITIES

• At least two years of clerical, administrative, and/or customer service experience is preferred.  Other experience and attributes may be considered in lieu of this.
• Written and verbal bi-lingual (Spanish and English) skills are valuable.
• Requires ability and willingness to effectively speak on the phone or in-person and perform other work simultaneously.
• Requires ability and willingness to effectively respond to upset members.
• Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
• Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
• Requires ability to effectively operate two-way radio systems, computers and other mobile devices and their associated software and applications.
• Requires accurate and quick keyboarding and 10-key skills.
• Requires ability and willingness to maintain a neat workspace and accurately maintain various physical and electronic files and records.
• Requires ability and willingness to work in a constant state of alertness and focus.
• Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs.
• Processes and distributes incoming mail.
• Receives and accurately records payments.   
• Prepares and maintains various reports.
• Receives and directs emergency calls.
• Accepts applications for membership and electric services.
• Processes various connect, reconnect, and disconnect service orders.
• Explains requirements, rules, regulations, and applicable policies.
• Attends and participates in various meetings and training.
• A valid driver’s license is required, along with the availability and willingness to travel to work in district offices as needed.
• Performs other duties as requested or required by the position.

About Carroll Electric Cooperative Corporation

Carroll Electric Cooperative is an energy provider powering Northwest Arkansas and Southwest Missouri with headquarters in Berryville, Ark. The Berryville headquarters is nestled within the beautiful hills and lakes of the Ozarks, just 45 minutes from Branson, MO, and one hour from the Fayetteville-Rogers-Bentonville metro area. Carroll Electric also has district offices in Bentonville, Jasper, and Huntsville, along with line services centers in Gravette, Pea Ridge, and Lowell. The entire region offers an extraordinary quality of life as well as many recreational opportunities. Carroll Electric has been in business for over 80 years and has nearly 300 full time positions. The Cooperative has experienced sustained growth throughout its 80-year existence and is passionate about providing reliable service at an affordable rate. Visit www.carrollecc.com/careers for more information. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to their status in any category protected by applicable law.

Connections working at Carroll Electric Cooperative Corporation