This position reports to the Quality Engineering Manager in the Quality and Process Engineering Division and leads, manages or supervises quality engineering staff. This position is responsible for supervising quality engineering personnel engaged in the review and testing of the development and enhancements of NISC’s software applications.
Coordinates and enforces all quality related responsibilities of the SDLC.
Prioritizes projects assigned to team members and ensuring assignments of staff are followed through efficiently, accurately and within budget.
Schedules projects and assigns as needed. Maintains the highest service standards from staff members in all customer encounters and is accountable for customer satisfaction.
Promotes and maintains a high-quality, professional, service-oriented company image among users and direct reports.
Assists in planning of the future projects for the department and works with the other departments to prioritize projects and adjust resources to fit those project needs.
Reviews work completed by team to ensure a high level of quality is met.
Oversees and/or resolves customers’ problems in areas of product functionality and bugs or enhancements and ensures all problems are referred as needed to the appropriate areas for changes.
Promote existing processes and best practices.
Serves as a resource of information for all direct reports to include passing on information received from upper management.
Ensures that all information is appropriately entered and utilized in the iVUE Support, Service Center and Jira tracking tools.
Assists in the selection and hiring of new employees.
Prepares and delivers performance evaluations to all direct reports.
Coordinates and supervises training as well as delivers training and mentoring of assigned personnel.
Deals with all personnel issues according to NISC policy to include delivering any disciplinary action, providing performance counseling, and creating an atmosphere that is conducive to high quality work and effective team interactions.
Supervises all activities of assigned personnel.
Other duties as assigned.
Desired Job Experience:
Generally requires 3+ years of professional experience.
Knowledge or experience in utility or telecom industry a plus.
Previous experience with software testing and testing tools/principles
Understands and can apply project management processes and theories.
Good communication etiquette and an ability to deal effectively with Member/Customers.
Good analytical, problem solving skills.
Ability to negotiate and collaborate effectively. Ability to deal with personnel conflict effectively.
Ability to travel as often as necessary to meet the goals and objectives of the position Commitment to NISC's Statement of Shared Values.
Four-year degree in business-related field or comparable experience required.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,300 individuals in three cities (Lake Saint Louis, MO, Mandan, ND, and Cedar Rapids, IA). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.