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Member Service Representative - Operations
Summary: The Member Service Representative (MSR) position serves as the primary contact in the provision of service disconnects/connects, service orders, problem resolution, payment arrangements, general inquiries, and account maintenance. Essential Duties and Responsibilities: Includes the following and other duties as assigned.d Welcome on-site visitors, determine the nature of business and announce visitors to appropriate personnel. Performs a heavy volume of inbound and outbound calls with the intent to reconcile accounts and recover unpaid balances. Educate consumers on account terms. Educate and assist members with inquiries regarding SmartHub. Provides backup to cash register s

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