Dobson, North Carolina
Seminole, Oklahoma
Columbia, South Carolina
Posted: 23-May-23
Location: Dobson, North Carolina
Type: Full Time
Categories:
Internal Number: 20230523
FULLTIME/PARTTIME: Fulltime
TYPICAL HOURS WORKED: 8:00am – 5:00pm Monday – Friday*; overtime hours as needed. Occasional travel may be required for meetings.
EDUCATION: High school diploma or equivalent; associate degree in business or related field preferred
Work Location: Dobson Office
REPORTS TO: Contact Center Supervisor
JOB REQUIREMENTS:
- Bank Teller or Utility experience preferred; other cash handling experience in an office setting, along with experience working with the public;
- 1 year of customer service experience (Cooperative experience highly preferred)
- Ability to learn internal software;
- High level of Professionalism
- Excellent verbal and written communication skills;
- Ability to use a calculator and computer, with data entry skills;
- Ability to use various office machines
- Attention to detail
- Must have valid driver’s license.
DESCRIPTION OF DUTIES:
May perform any combination of the following duties (duties may include, but are not limited to):
- Receive payments through cash register and at drive-through window;
- Provides support to members via email and face-to-face;
- Collects and processes payments in person, by mail, and electronically, including balancing.
- Reconcile cash drawer daily;
- Performs data entry, updates addresses, telephone numbers, and other relevant information.
- Know cooperative guidelines to accurately address member inquiries regarding payment agreements, service request, outages, and billing;
- Enter Contact Tracking information into the software system;
- Educate current and potential members on services, rebates and programs offered;
- Promotes goodwill with members and general public by responding to their requests in an accurate, prompt, and courteous manner.
- Provide assistance in completing Member Service tasks;
- Runs desktop deposit.
- File/Scan daily work.
- Set up accounts on bank draft/recurring card draft.
WORK CONDITIONS/PHYSICAL REQUIREMENTS:
- Must be able to remain in a stationary position at least 50% of the time and occasionally move around the office to access file cabinets or office machinery;
- Must be able to operate a computer and other office machinery, such as a calculator, copy machine, or printer;
- Must be able to communicate/exchange accurate information effectively, both in the office and over the phone;
- Occasional moving of files and boxes up to 25 pounds.
EMPLOYEE’S PRIMARY RESPONSIBILITY
It is the employee’s primary responsibility, regardless of workload or conditions, to ensure:
- Safety for oneself;
- Safety for all his/her fellow employees;
- Protection for the public;
- Protection for company property and for public and private property;
- That all injuries and accidents are reported to his/her supervisor immediately.
