*Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.
Position Summary
This position is responsible for ensuring that revenue is safeguarded through accurate billing and timely collection of funds in support of the Cooperative’s strategic initiatives.
Essential Duties and Responsibilities
Schedule and manage the meter reading process for the Billing Department
Process interfaces between the MDM and billing systems for accurate utility billing, web presentment and database maintenance
Schedule daily bill calculation and notice processes including reminder and collection calls
Post, review and make corrections to readings prior to billing
Prepare and verify work for processing and financial transactions
Resolve complex account issues by researching the billing process, initiate and complete billing adjustments and account corrections in accordance with established procedures
Assist in auditing member accounts, research usage, determine average consumption, verify and calculate rates, investigate high costs or other anomalies causes and resolution
Partner with other departments and staff to ensure member issues are addressed and resolved
Maintain financial security by following company procedures and compliance guidelines
Ensure accuracy of all rates and fees
Ensure members are billed accurately and according to the Cooperative’s Rate Policy by analyzing a wide variety of bills, notices, postings, documents and reports
Identify, investigate and analyze billing discrepancies and assist in the development of comprehensive options to resolve them.
Create service orders for problem meter readings and billings
Extract data from multiple database applications, assist with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results
Ensure transactions are accepted in the software system and report discrepancies
Analyze, verify, research, reconcile and correct record discrepancies
Compile statistical, financial, billing and revenue reports including month end, unbilled and Board of Directors reports
Maintain current member information on accounts for returned email communications
Schedule daily payment, update and file submission to the collection agency
Complete, analyze and report bad debt in accordance with collections agency processes
Reconcile the Collection Agency invoice monthly
Analyze and complete refund files for weekly refund check runs
Analyze account balances and agreements to facilitate the collection of delinquent accounts and create daily collection orders
Maintain the security of confidential information
Stay abreast of advances in technology
Demonstrate regular and prompt attendance
Performs other related duties as necessary or assigned.
Supervisory and/or Leadership Responsibilities
May provide technical direction to others
Knowledge, Skills and Abilities
Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
Knowledge of principles and processes for providing customer service
Knowledge of accounting and billing procedures
Knowledge of effective research and analysis methods
Knowledge of the technical functionality of the Cooperative’s billing system
Knowledge of the Cooperative’s Standard, Solar, Time of Use and Interconnect Rates and Billing Policies and Procedures
Skilled in oral and written communication
Skilled in prioritizing and managing changing initiatives
Skilled in data analysis and problem solving
Skilled in mathematical abilities
Ability to multi-task
Ability to interface with all levels of management and employees
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
Ability to anticipate, identify, analyze and resolve conflict and problems
One years of directly related experience in data measurement and analysis preferred
Directly related experience may substitute for education
Valid Driver’s License
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee may be required to stand; reach with hands and arms, stoop and kneel
The employee may be required to sit or stand for long periods of time
The employee may be required to lift, carry, push, pull or move up to 25 pounds
The employee may be required to travel
The employee must be available for call out duty
Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
This position may be required to work more than 40 hours per week
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.
Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.
Headquartered in Johnson City, Texas, Pedernales Electric Cooperative (PEC) is the largest distribution electric cooperative in the U.S. We deliver electricity to over 360,000 accounts which serves approximately 1 million Central Texans across an 8,100-square-mile service area, growing at a rapid pace, year over year. Since our founding in 1938 by then-Congressman Lyndon B. Johnson, it has been our mission to provide safe, reliable, low-cost power to the members we serve.