Position:                      Member Service Representative   Department:                 Administration Reports Directly to:      Member Service Supervisor Directs:                         None FLSA Status:                Non-Exempt   Position Summary:   Performs a wide variety of member service functions which includes reception of members, accepting and processing of payments to member’s accounts and preparation of accurate documentation to update member records.  Performs member service duties in response to service and billing question and member complaints in a timely and positive manner.