South Central Power Company, Ohio’s largest electric cooperative, is seeking an individual to fill the position of Customer Service Representative. This is a newly created position in our fiber division and will report out of our Lancaster, Ohio headquarters.

This is a position will work in our call center supporting and coordinating fiber service transactions between customers and technicians in support of fiber product and service sales, installation, billing, provisioning, and integration. The successful candidate will be responsible for ensuring customer satisfaction by taking all inbound calls related to our fiber division. The position will serve as the first point of contact prepared to answer questions and share information regarding our fiber and phone products, construction process and timeline, billing, payments, home installation and service and transfer requests.

We are looking for an experienced individual who is self-motivated, organized, and handles situations with tact and poise. The successful candidate will demonstrate sound judgment, effective problem-solving skills, strong attention to detail, and excellent written and verbal skills.

What the job requires…

• High school diploma is required. Post-secondary education in the area of Business Administration equivalent to an associate degree is preferred. One or more years’ experience and demonstrated proficiency in customer service functions, organization, and prioritization of tasks.
• Excellent organizational and follow-through skills. Highly self-motivated, driven, and detail oriented. Strong analytical and problem-solving abilities, and verbal and written communication skills.
• Excellent interpersonal and teamwork skills.

We offer a competitive salary, strong benefits package, and this position is eligible for flexible work arrangements such as hybrid remote work. Apply to join our team today!

EEO – Minorities/Females/Disabled/Veterans

About South Central Power Company

South Central Power Company is a member-owned electric cooperative serving more than 120,000 residential, commercial and industrial customers in 24 Ohio counties. We maintain more than 12,000 miles of energized power lines. The Cooperative is a private enterprise owned and operated by the people it serves. The members elect an 11-member Board of Trustees that govern the co-op. The Board establishes policies, reviews co-op activities, and makes needed decisions. They hire a President and CEO who in turn hires a staff of employees to carry out the policies and operate and maintain the co-op’s lines and equipment. In 1998, South Central Power Company became a Touchstone Energy Cooperative allowing us to be identified as part of a nationwide alliance of independently owned and operated electric cooperatives under a single brand identity. As a Touchstone Energy Cooperative, South Central Power Company has recommitted itself to principles we’ve operated under for years: integrity, accountability, innovation and community spirit. Cooperatives of all types and sizes abide by seven unifying principles, which differentiate them from other types of companies. Those principles are: Volun...tary & open membership, Democratic member control, Member economic participation, Autonomy and independence, Education, training and information, Cooperation among cooperatives, and Concern for community.

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Connections working at South Central Power Company