Bowling Green, Kentucky
Posted: 16-Sep-23
Location: Boerne, Texas
Type: Full Time
Salary: $52,600 - $71,500
Categories:
Preferred Education:
Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members!
Help us Reimagine Rural America!
Bandera Electric Cooperative proudly distributes electricity to more than 28,000 members with over 39,000 active meters in seven counties in Central Texas. BEC Fiber, a division of Bandera Electric Cooperative, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to more than 10,500 subscribers in eight counties across the beautiful Texas Hill Country.
Why work for BEC?
We offer Highly Competitive Wages and a Generous Benefit Package!!
Health, Life and Disability Benefits (no waiting period – benefits start on first day)
- Medical, Dental and Vision plans
- Health Savings Account (HSA) with a generous employer contribution of $3,250 for Individual medical coverage and $6,500 for Family medical coverage
- Company-paid Employee Life insurance and Business Travel insurance
- Short- and Long-term disability plans
- Supplemental Life and AD&D insurance options
Retirement Benefits
- 401(k) employer match
- Pension plan
Additional Benefits
- PTO – Accrue 180 hours/4.5 weeks of PTO per year
- 10 Paid holidays
- Tuition reimbursement
- Gym reimbursement for you and your spouse
We are looking for a dynamic, customer service focused Broadband Technician to assist in resolving customer related concerns or complaints associated with broadband installations and services within the customer's residence or place of business. This position will work with the Broadband Team to develop Tier One troubleshooting methods and documentation, as well as effectively resolve Tier Two customer tickets. In addition, the Broadband Technician will assist in the development of BEC standards, safety standards, and specifications relating to the installation, operation and maintenance of broadband assets owned and operated by BEC Fiber.
Duties and Responsibilities
- Installation, maintenance and repair of fiber network equipment, products, and services.
- Provide an exceptional customer experience for members.
- Work independently and assist other technicians while in the field.
- Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- Develop and document BEC Tier One troubleshooting standards.
- Assist in training other BEC staff in Tier One troubleshooting methodology.
- Responsible for resolving and closing out BEC broadband tickets.
- Request support from colleagues or open tickets with vendor when on-site procedures fail to solve installation or maintenance problems.
- Courteously answer member inquiries and if unable to resolve, direct them to the appropriate resource.
- Consult with and furnish information to contractors as needed in the planning and design of BEC's fiber infrastructure.
- Stay informed of all company policies and procedures and participates in all safety and training meetings.
- Use all personal protective equipment provided.
Qualifications and Requirements
Education
- High school diploma or equivalent.
Experience
- Minimum two (2) years of experience with fiber installation and repair is desired.
Knowledge, Skills, and Abilities
- Ability to use and learn different types of fiber test and repair equipment such as OTDRs, Splicing Machines, Light Meters, etc.
- Fundamental knowledge of routing protocols and hardware platforms to include TCP/IP, IP Routing, DNS, DHCP is desired.
- Prior knowledge and experience using a Bucket truck is a plus.
- Exposure to network design (LAN/WAN) and troubleshooting.
- Excellent problem-solving skills with the ability to identify alternative and practical solutions.
- Self-motivated, proactive thinker, flexible with ability to work with minimal supervision.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Must have valid Texas driver’s license and related insurance.
Working Conditions
Work will alternate between outdoor field staking in varying weather conditions, and in a climate-controlled environment with minimal safety/health hazard potential. Working under time sensitive schedules and stressful deadlines should be expected. Tobacco free, professional office environment. Working extended hours may be required during emergency situations. Irregular hours may be required that include nights, weekends, and holidays. Subject to work in environments near energized electrical sources.
Physical Requirements
Stand, walk, lift, or exert force up to 70lbs., reach, stretch, climb, balance, crouch, and stoop. Use of close vision, distance vision, color discrimination, peripheral vision, depth perception and focusing ability. Climb ladders without fear of heights.
