National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and service solutions for our Member/Owners who are primarily utility and broadband cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for service, financials, operations, and marketing solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for 19 consecutive years and we are looking for qualified individuals to join our team.
Solutions Specialist – Engineering & Operations:
This highly technical opening on our Member Sales Team handles upsells of complex engineering and operations solutions to our Member owners. This position is viewed as a subject matter expert and trusted advisor by our Members and requires experience with NISC’s engineering and operations solutions - outage management, meter data management or operations analytics software. This role requires someone with a strong technical acumen to foresee the technological advancements in the utility and broadband industries.
As a Solutions Specialist, you will work very closely with the Sales Operations, Account Management, Product, Professional Service and Marketing teams and have frequent contact with Members. You will also have significant interaction with NISC technical and support specialists throughout the organization and should be able to solve complex sales support questions. You are responsible for providing proposals, demonstrations and your expertise as to the best path forward for our Members. Additionally, you will serve as a resource for Members and detailed product questions and must be able to operate under minimal supervision with wide latitude for independent actions. This position reports to the Team Lead, Member Sales.
Manage the upsell sales process for current Members on assigned technical NISC software and service solutions.
Monitor, research and follow up with leads for assigned solutions.
Prepare and deliver proposals for assigned solutions.
Follow and update standard operating procedures for each assigned solution.
Work and coordinate with the Professional Service, Sales Managers, Account Managers and Management on data analysis, reporting, opportunities, etc. as needed or requested.
Utilize Salesforce for the creation, updating, closing and reporting of sales opportunities.
Create, track and update internal Service Center cases.
Assist internal stakeholders in the execution of marketing campaigns on assigned solutions as needed.
Deliver complex technical software demonstrations as requested as part of, but not limited to, retention efforts, upsells and new Member sales.
Opportunity to represent NISC at industry conferences.
Other duties as assigned.
Commitment to NISC’s Shared Values.
Knowledge, Skills & Abilities Preferred:
Moderate level knowledge of NISC’s Outage Management (OMS), (Meter Data Management) and/or Operations Analytics software solutions.
Moderate level knowledge of the broadband and utility industries and foreseeable technological advances.
Basic level ability to demonstrate initiative and accountability.
Basic level understanding of CRM and SalesForce systems.
Strong verbal and written communication skills.
Ability to actively listen.
Strong presentation skills.
Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
Strong ability to organize and prioritize.
Strong ability to interact in a positive manner with internal and external contacts.
Strong ability to demonstrate professionalism.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Bachelor’s Degree in a technical-related field or cooperative equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,300 individuals in three cities (Lake Saint Louis, MO, Mandan, ND, and Cedar Rapids, IA). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.