Pine Bluff, Arkansas
Posted: 14-Nov-23
Location: Corinth, Texas
Type: Full Time
Categories:
Required Education:
Internal Number: SYSTE001133
Position Summary
The Systems Support Analyst 2 Maximo works with Client Services, Fusion Teams, IT infrastructure teams, developers, testers, vendors and business users to ensure rapid thorough analysis and problem resolution and of incidents. Activities include incident support, troubleshooting and testing to identify the possible cause of incidents; determining the appropriate course of action to resolve the issues with minimal business disruption, and establishing processes to ensure systems and applications availability. Responsibilities include installing and maintaining applications in production and lower environments including new releases, enhancements and upgrades. The Systems Support Analyst 2 will serve as liaison between departments and generate documentation in the support systems and applications across various platforms. A successful Systems Support Analyst 2 must be a strong communicator with experience in analysis, issue management, problem solving and technical troubleshooting. Technical experience and aptitude are attributes that are necessary for success.
Primary Position Responsibilities
- The primary purpose of this position is to provide second application administration, systems support, guidance solution strategies and metrics.
- Coordinate internal and third-party resources for Operational Maintenance (enhancements, bug fixes and upgrades) releases.
- Works closely with CoServ’s business departments, IT and vendors to assist in process improvements, maintenance releases and upgrades for current systems and new systems implementations.
- Liaison between the CoServ’s business units and technical teams to lead or assist in developing business requirements.
- Coordinates and participates in Quality Assurance and User Acceptance Testing for software releases.
- Participate in RCA (root cause analysis) activities.
- Write basic SQL queries to obtain and analyze data for troubleshooting and testing purposes.
- Assists more senior analysts in developing/revising and documenting policies and procedures for supporting new and current systems.
- Support other projects as and when required.
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities
- Attends minimum 8 hours of required company training and employee development.
- Subject matter expert (SME) in the area served by the system.
- Problem solving, solution investigation and delivery.
- Driving Enterprise Applications projects.
- Participating/representing Enterprise Applications during Enterprise and departmental projects.
- Performs other duties and activities as directed.
Education and Certifications Required
- High School Diploma or G.E.D. equivalency.
- Associate’s degree in related discipline
Education and Certifications Preferred
- Bachelor’s degree in related discipline
Experience Required
- 3+ years Business Analyst, Systems Support Analyst or Application Support Analyst experience
- Experience with IBM Maximo application support
Experience Preferred
- Customer focused with excellent interpersonal, problem solving, oral and written communication skills.
- Understanding of Business and Technology Systems conceptual and logical architectures.
- Working experience and knowledge of relational databases and client-server concepts.
- Working experience in server and PC environments and skilled in navigating in a distributed server architecture.
- Experience in requirements elicitation and preparation of functional design documents.
- Knowledge of software development lifecycle (SDLC).
Skills and Abilities Required
- MAXIMO EAM Application version 7.x or higher
- Maximo Integration Framework (MIF)
- Databases: Oracle
- General understanding of SQL and Windows Server
- Reports/analytics: BIRT, SQL Developer/SQL Plus, Business Objects, TOAD
- Platforms: Various versions of Windows
- Customer focused with excellent interpersonal, oral and written communication skills.
- Knowledge of server and PC environments and skilled in navigating in a distributed server architecture.
- Proficiency using Microsoft Office software (Word, Excel, PowerPoint, Access).
- Understanding of business and technology systems conceptual and logical architectures.
- Customer focused with excellent interpersonal, problem solving, oral and written communication skills.
- Ability to gather and evaluate functional and technical requirements for small product enhancements and releases.
- Ability to work effectively as a project team member.
- Ability and desire to assume a backup application support role for the organization’s business systems.
- Ability to operate office machinery, such as copier, fax machine and personal computer.
Skills and Abilities Preferred
- ITIL Foundation Certification
- Practical use of SQL and TOAD (Oracle and Microsoft SQL)
Physical Requirements
- Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to drive occasionally as needed.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching.
Other Requirements
- Must have and maintain a valid Texas driver's license.
- Attend system user group conferences, as assigned.
- Attend additional required continuing education training and workshops, as assigned.
