Join our team at East Central Energy as a Contact Specialist! If you love helping others and thrive on delivering top-notch customer service, you’ll play a vital role in ensuring our valued members receive the reliable service they deserve. Come be a part of our mission to serve our community! A day in the life •Help members with their electric and fiber account information. •Start, check, and update accounts while keeping accurate records. •Document member conversations. •Keep track of tasks for timely follow-ups. •Set up payment plans for overdue accounts. •Guide members to community resources. •Process payments correctly and balance cash drawers. •Manage Messenger notifications and fix errors.