IT Support Specialist: This position provides technical assistance to end-users in supporting personal computers and other related computer hardware and peripheral devices; software installation; diagnosing hardware and software problems; assisting with the use of internal and external computer systems.   Sr. IT Support Specialist: The IT Senior Support Specialist is responsible for working with IT Support Specialists to resolve issues that are more complex or need a higher level of knowledge to troubleshoot. They are also responsible for the administration of Active Directory users, groups and requisitioning of IT desktop equipment and peripherals. During high volume periods this position will assist IT support specialists by answering in