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Dairyland Power Cooperative
La Crosse, Wisconsin
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IT & Internet Helpdesk Technician
Position Title: IT & Internet Helpdesk Technician Department: Engineering\Information Technology Reports to: Director of Technology Supervises: None FSLA Class: Exempt Position Summary Responsible to provide excellent support and technical assistance to Jo-Carroll Energy/Sand Prairie subscribers and users. Receive incoming calls, email, chats, and service-related inquiries. Provide Tier 1 technical support by troubleshooting and resolving service issues. Ensuring accurate and detailed ticket documentation. Perform validation of configurates and assist with service provisioning and turn-up. Essential Responsibil
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