Summary:  Prepares member-consumer bills, audits bills before mailing, answers comments or complaints, and adjusts bills.  Maintains member-consumer records, including service, location, and deposits.  Keeps records of all miscellaneous service orders.  Maintains load management records.  Prepares daily electronic deposits. Assists with creating monthly billing messages. Essential Duties and Responsibilities: Includes the following and other duties as assigned. Provides support to Member Service Department – Credit and Collections position of new and existing members service requests, including new service, service transfers, or other programs and services information. Assist members by phone, in person, or e-mail with