1. Processes returned checks and bank drafts
2. Processes broken arrangements daily
3. Creates and distributes cut-off cards daily for member’s accounts, contacting members as needed
4. Processes read out service order using FLEX and other means available
5. Assists with dispatching mobile service orders
6. Monitors and processes service orders and automatic meter cut offs to ensure final bills are created
7. Ensures accurate reconnect fees and deposits are placed on member accounts.
8. Monitors prepaid member alerts.
9. Monitors The Grid (internal program) for transfers, rate changes and cycle changes daily
10. Performs and reviews residential billing processes to ensure accuracy
11. Processes delinquents to apply reminder notices and penalties for residential members.
12. Generates call system list for residential members regarding delinquent accounts
13. Coordinates with collection agency for member requests and payments
14. Generates letters for past due members prior to sending to collections
15. Sets up contracts for members with extended arrangements
16. Processes member bankruptcies
17. Assists with other processes in the billing department
18. Backs up Billing and Accounting Coordinator as requested

Blue Grass Energy is an equal opportunity employer

KNOWLEDGE, SKILLS & ABILITIES

Must be able to carry out activities which require a high degree of accuracy and attention to detail.  Must be able to organize work to meet deadlines.  Working knowledge of computers.  Problem solving, communication, and interpersonal skills.  Ability to work independently and be resourceful.

PHYSICAL REQUIREMENTS

Required to pass a physical examination when employed.  Must have sufficient health to perform the essential functions, duties and responsibilities of the job.

WORKING CONDITIONS

Office environment

Extensive sitting

Working under time pressure and meeting deadlines

Lifting to ten (10) pounds

About Blue Grass Energy

Blue Grass Energy is a progressive member-owned electric cooperative that provides energy to residential, commercial, industrial, and agricultural members in parts of 23 central and northern Kentucky counties. Blue Grass Energy is guided by its purpose of “making life better, the cooperative way,” and has over 90 employees serving nearly 63,000 members. Blue Grass Energy’s physical infrastructure consists of more than 5,000 miles of distribution line and has four local offices across its communities. The cooperative is a Touchstone Energy Cooperative, part of a nationwide family of electric cooperatives exhibiting the core values of integrity, accountability, innovation, and commitment to community. Because members are at the center of all it does, Blue Grass Energy members give their cooperative an American Customer Satisfaction Index (ACSI) score of 89, which rates higher than most investor-owned utilities in the country.

Connections working at Blue Grass Energy