OVERVIEW The Director - Member Services and Community Engagement ensures that all departmental goals align with the overarching mission and values of the organization. Develops strategic initiatives to enhance member engagement and satisfaction, utilizing feedback and data to continuously improve services. Facilitates professional development opportunities for team members, fostering a culture of learning and advancement. Collaborates with other departments to integrate member services with wider organizational objectives, promoting a cohesive and unified approach to community support. Proactively identifies and addresses any challenges that may impact service delivery, implementing solutions that uphold the highest standards of quality and effic