Job Summary: The Technical Support Representative (TSR), will provide superior customer experience by addressing technical issues and leaving a lasting impression of excellence and care. This role involves working directly with customers to rapidly identify problems, devise solutions and implement step-by-step troubleshooting procedures to solve all technical challenges. Supervisory Responsibilities: No responsibility for the direction or supervision of others. Essential Duties/Responsibilities: Technical Support: Provide advanced troubleshooting support for Tier I escalations of various FTTH/VoIP solutions. Resolve all incoming customer requests as quickly a