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National Rural Electric Cooperative Association
Arlington, Virginia
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Consumer Experience and Engagement Trainer
General Description: The Consumer Experience and Engagement Trainer, under the direction of VP/Chief Growth Officer and in conjunction with the VP/Chief Administration Officer, will oversee the activity of the Cooperative to drive the overall consumer experience by delivering on a best-in-class model. This role is targeted for an individual who is empathetic with excellent communication and critical-thinking skills. Supervisory Role: Evaluates and trains employees. Oversees the daily workflow of quality assurance monitoring, training, and best-in-class delivery of service. Conducts call and job assessments, alongside department VPs/Managers/Supervisors (department designees), that are timely and constructive.
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