Position Summary: Reporting to the IT Systems Operations Manager, the IT Service Desk Technician helps NHEC employees work more effectively by providing technical support, advocating for employee needs, and representing IT to employees. The IT Service Desk Technician works closely with the IT Service Desk Lead, accepting mentoring and direction to ensure smooth management of tickets and daily work.   Responsibilities and Essential Functions: Manage services using assigned procedures based on ITIL framework.  Represent the IT department as the friendly, courteous, professional first point of contact wi