Summary To ensure that Member Service Representatives provide first point of service to member inquiries regarding accounts, service requests, complaints, and general information to ensure timely, technically accurate and professional resolution to matters of interest to SVEC members and the general public. Reporting Reports to: Manager of Member Services Directs: Member Service Representatives and Field Service Technicians Responsibilities Ensure that the workflow for the MSRs and Field Service Technicians in the office is maintained. Assist Manager to implement new policies/procedures. Serve as representative to attend MSI meetings and training sessions a