Essential Duties/Responsibilities: Positively communicates cooperative policies, billing and collection procedures, and marketing programs to members. Responsible for providing prompt, accurate, and courteous service to all members and the public according to the cooperative’s operating standards, goals, and objectives. Maintains working knowledge of National Information Solutions Cooperative (NISC) consumer service records and billing software, marketing and member services programs, and techniques in dealing with members and the public. Maintains a professional relationship with members and the public to promote a positive image. Establishes, scans, and maintains member database and records. Initiates