ABOUT THE ROLE Menard Electric Cooperative is seeking a motivated and experienced individual to oversee the daily operations and performance of our front office and Member Services team. We are a not-for-profit electric utility serving approximately 11,000 metered consumers in Central Illinois. Reporting directly to the General Manager, this is an exempt role responsible for ensuring a professional, consistent, and service-oriented experience for our members while upholding Cooperative Bylaws and Policies. The ideal candidate will be proactive, discreet, and collaborative — with a passion for community-focused leadership. KEY RESPONSIBILITIES Leadership & Culture Collaborate with the General Manager, Ope