Position Summary: Responsible for providing consistent, timely, courteous, and accurate communications to the field operations personnel. Providing the first point of contact for members inquiring about new and/or system improvements. Providing efficient secretarial and administrative support for Operations and Engineering, along with providing reliable professional support to members. Processing ongoing and completed work order projects and reviewing open work orders to ensure proper scheduling for completion. Monitoring outage management, answering member telephone calls, and ensuring that outage restoration is completed effectively and safe