Energize your future by joining our team at Northern Virginia Electric Cooperative!   Overview: We are seeking a data-driven and customer-focused Customer Experience (CX) Operations Analyst to join our team. In this role, you will analyze customer feedback, operational performance data, and customer touchpoints to identify trends, uncover pain points, and recommend actionable insights to enhance the end-to-end customer experience. Your work will directly contribute to building stronger partnerships, improving satisfaction, and driving continuous improvement across the organization. This position collaborates closely with customer care, billing, metering, field services, operations, and IT teams to enhance customer satisfaction