The selected candidate will be eligible to work a hybrid work schedule after successfully completing an on-site introductory period (typically 6 months). NOVEC is unable to provide work authorization or sponsorship for this position.   Respond in a polite, professional, and timely manner to customer inquiries via telephone, email, fax, or USPS mail while demonstrating strong customer relations and customer problem-solving skills to provide quality customer service and first contact resolution.   DUTIES AND RESPONSIBILITIES: Accurately schedule service connects, disconnects, transfers, and meter checks. Review, research, and correct customer accounts due to lost