To oversee the day-to-day operations of the Member Services Department to provide efficient, accurate and courteous service that will increase satisfaction and promote goodwill between the Cooperative and its members. Maintain good communication with upper management and staff in order to ensure the cooperative delivers exceptional member services. To provide support to the supervisor/s in the member services area and possess full knowledge of all areas concerned with member accounts, including billing, services requests, account adjustments, payment arrangements, all payments, capital credits, deposits, prepay billing process/account set up, rates, letter of credit, memberships, ancillary products and services offered by South River Electric Membership Corporation.