Summary: This position is responsible for providing technical support and assistance in the administration of the information systems, phone system, including hardware, software, network, and communications. It assists with upgrading and maintaining the network system, as well as performing hardware/software conversions and installs and maintains equipment. Other duties include troubleshooting related problems, assisting the AMI/SCADA Technician as needed and / or serving as a backup, as well as coordinating solutions with senior management.  Serves as an assistant resource for all departments in report development, software training and error troubleshooting.  Performs additional tasks in support of the faci