A Brief Overview
The Consumer Sales Representative (CSR) is responsible for generating new residential sales, managing inbound inquiries, and engaging in proactive outbound calling to expand RIVR Tech's customer base. This position directly contributes to company revenue by meeting monthly sales quotas across multiple product lines including Internet, VoIP, and managed Wi-Fi services (such as ProtectIQ, ExperienceIQ, and RIVR Tech Wi-Fi Pro). The CSR is the first point of contact for many customers and plays a critical role in representing RIVR Tech's commitment to local service, reliability, and customer satisfaction.

What you will do
• Serve as the primary point of contact for residential customers regarding service availability,   pricing, and promotions.
• Identify and pursue residential sales opportunities within service areas, events, or through
 inbound/outbound contacts.
• Present and promote service bundles, promotions and add-on services such as ProtectIQ,   ExperienceIQ, and managed Wi-Fi Pro to prospective customers.
• Convert leads into sales by clearly explaining service benefits, costs, installation processes, and   contract terms.
• Maintain detailed and accurate customer records and sales activities in CRM systems.
• Represent the company at community-based marketing events, local fairs, and outreach to   strengthen brand awareness.
• Execute customer retention campaigns by engaging customers nearing contract expiration or   requesting cancellation.
• Meet or exceed assigned sales quotas for new activations, upgrades, and VoIP services each   month.
• Coordinate with installation and Field Operations to ensure a smooth transition from sale to   activation.
• Conduct post-sale follow-up calls to confirm satisfaction and encourage referrals.
• Collect and share customer insights to help shape product offerings and promotions.

Qualifications
• High School Diploma Required
• Associate's Degree Associate’s degree in Business Administration, Communications,     Marketing, or related field Preferred
• An equivalent combination of education and experience sufficient to successfully perform the   essential duties of the job
• 1-3 years Experience in sales or telecommunications. Preferred
• Strong communication, negotiation, and active listening skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, CRM systems, VoIP and mobile devices.
• Ability to work independently, manage time effectively, and meet performance goals.
• Proven organizational and analytical skills. Able to organize and prioritize multiple projects
  simultaneously
• Driver License Preferred

About Lumbee River EMC

Lumbee River Electric Membership Corporation is a member-owned, electric distribution utility serving more than 54,000 members across parts of Cumberland, Hoke, Moore, Robeson, and Scotland counties. LREMC has 118 employees serving more than 63,000 accounts. The Cooperative has annual revenues of approximately $150 million and a total utility plant in excess of $375 million. LREMC receives its wholesale power from North Carolina Electric Membership Corporation. LREMC is committed to providing electric and other value-added services that improve the quality of life in the communities we serve. Our dedicated employee team delivers high quality, competitively priced products and services. We are committed to continuous improvement and to make LREMC our customers' first choice. The Cooperative’s mission is “Safety & Members First!”.

Connections working at Lumbee River EMC