The Role People’s Energy Cooperative is seeking a passionate and service-oriented Member Service Representative (MSR) to join our team. As an MSR, you will be the first point of contact for our members, providing accurate information about rates, billing, products and services, and ensuring every interaction reflects our commitment to superior member service. Essential Job Duties and Responsibilities Assists members and non-members in person, by telephone or through electronic communication regarding inquiries related to their accounts and cooperative services and products. Documents the details of these conversations in the to ensure superior service is provided to all members. Addresses account issues, payments and deli