CYBER SERVICES INFRASTRUCTURE ENGINEER

 POSITION SUMMARY:

The Cyber Services Infrastructure Engineer will serve the members and support the goals of Jefferson Energy Cooperative (JEC) by designing, implementing, and maintaining JEC's IT server and network infrastructure. This role is critical to ensuring the reliability, security, and scalability of JEC’s systems, including servers, networks, storage, and cloud environments. The Infrastructure Engineer will leverage their strong technical background, excellent problem-solving skills, and work collaboratively across departments to support JEC systems. This position is ultimately responsible for maintaining availability and performance of all systems.

1. REPORTING RELATIONSHIPS

1. Reports to: Cyber Services Supervisor

III.       MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS OF POSITION:

1. Infrastructure Design & Deployment:

1. Architect and implement scalable IT infrastructure solutions including servers, storage, networking, and cloud platforms.

1. System Maintenance & Monitoring:

1. Ensure high availability and performance of mission-critical systems through proactive monitoring and regular maintenance.

1. Security & Compliance:

1. Design, implement, and manage security protocols to protect data and systems, ensuring compliance with JEC’s Information Security Program and industry standards.

1. Troubleshooting & Support:

1. Diagnose and resolve hardware, software, and network issues; provide Tier 2 and 3 support as needed.

1. Project Management:

1. Lead infrastructure-related projects, including system upgrades, migrations, and new deployments.

1. Collaboration:

1. Work closely with coworkers to ensure seamless integration and operation of systems.
   
   
2. Work with JEC’s outside vendors and Managed Service Providers (MSP) to:
   1. Ensure backups are maintained and stored properly within JEC’s defined standard 508-S1 – Backup and Recover Standard. Backups must be tested for recoverability and confirmed to be usable in accordance with the Standard.
      
      
   2. Follow up on security events to ensure proper procedures are followed ensuring the safety and security of member data.

1. Other IT Responsibilities:
   
   
2. Design, establish and maintain controls for accuracy, reliability, efficiency, cost-effective operation and inventory of JEC computer and network systems.
   
   
3. Stay abreast of technological advancements, including new operating systems, software releases and upgrades.
   
   
4. Coordinate the completion and maintenance of equipment and any required licensing in accordance with federal and local government specifications on a periodic basis; complete and verify that detailed documentation as required.
   
   
5. Assist in regular management and administration of the Information Security Program and related duties.

1. Report suspected failures to follow the Information Security Program policies and standards to the Cyber Services Supervisor.

1. Recommend content and improvements for the Cyber Awareness Training Program.
2. Develop, manage, and monitor patching program to ensure systems are kept up to date for security purposes in accordance with the Information Security Program.

1. Participate in Cyber Services on-call rotation.
   
   
2. Assist in the preparation of capital and expense budgets.
   
   
3. Participate in and promote the “team” concept at all times through interactive communication, engagement, and active participation.

Note: The above are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of JEC. The basic requirement of every position is to perform all tasks as assigned by the supervisor.

The CYBER SERVICES INFRASTRUCTURE ENGINEER shall be required to perform any other duties assigned in order to fulfill the objective of JEC.

1. EXTERNAL RELATIONSHIPS

1. Interact with vendors and consultants (Meridian Cooperative, Hewlett-Packard, Dell, auditors, etc...) concerning the Cyber Services Department information, equipment, and functions.
2. Maintain relationships in all contacts with the public to demonstrate an awareness that the job exists to effectively serve each member/consumer.

POSITION SPECIFICATIONS

CYBER SERVICES INFRASTRUCTURE ENGINEER

Job Knowledge, Training and Experience: 

Required:

Bachelor’s degree in computer science or related field and 3 years of experience as an Infrastructure Engineer or similar role managing an enterprise network consisting of 250+ networked devices. Experience may be considered in lieu of educational requirements.

Preferred:

5+ years of experience as an Infrastructure Engineer, plus 5 years of experience as Tier 2 or 3 Support.

Experience in an Industrial Control System or SCADA environment.
 

Extensive professional experience in the following:

• Microsoft Active Directory Management and Administration
• Email Server (Microsoft Exchange / Microsoft Exchange Online)
• Microsoft SQL Server Management and Administration
• Linux Management and Administration (RedHat Enterprise Linux)
• RedHat Ansible Management and Administration
• Virtualization Management and Administration (VMware vSphere and vCenter)
• Storage Area Network (SAN) Management and Administration (Nimble, Pure Storage)
• Disaster Recovery Management and Administration of related tools, including backup and storage management (Veeam or comparable)
• Software Defined Networking (SD-WAN and SD-Access)
• Secure Access Secure Edge Networking (SASE)
• Zero Trust Networking Framework

Abilities and Skills Required:

• Must have excellent analytical and troubleshooting abilities, including critical thinking, organizational, planning and problem-solving skills;
• Must be able to work independently with minimal direction and supervision;
• Must have excellent communication and documentation skills, written and oral;
• Must be able to work well with diversified groups, and individuals;
• Must be able to gain and maintain respect from and show respect to fellow employees;
• Must be able to maintain confidential information;
• Must be able to read, comprehend, understand, and implement various official governmental regulations;
• Must not be afraid to ask questions.

Working Conditions and Physical Effort:

Typical conditions are indoors and business office conditions.  Outdoor conditions may occasionally be expected to assist with work at JEC tower locations.

May be required to push and pull a minimum of 100 pounds; The ability to lift a minimum of 75 pounds.  Frequently stands, walks, stoops, bends, and climbs.  Excellent hand-eye coordination required.  Due to equipment (ladders) weight limits, the technician must weigh 315 lbs. or less.

Must be able to operate a motor vehicle to remote tower sites for equipment maintenance, including travel for business trips and training.

Jefferson Energy Cooperative is a drug free workplace. After an offer of employment has been made, a pre-employment alcohol and drug screen is required.

POSITION SPECIFICATIONS

CYBER SERVICES INFRASTRUCTURE ENGINEER

Job Knowledge, Training and Experience: 

Required:

Bachelor’s degree in computer science or related field and 3 years of experience as an Infrastructure Engineer or similar role managing an enterprise network consisting of 250+ networked devices. Experience may be considered in lieu of educational requirements.

Preferred:

5+ years of experience as an Infrastructure Engineer, plus 5 years of experience as Tier 2 or 3 Support.

Experience in an Industrial Control System or SCADA environment.
 

Extensive professional experience in the following:

• Microsoft Active Directory Management and Administration
• Email Server (Microsoft Exchange / Microsoft Exchange Online)
• Microsoft SQL Server Management and Administration
• Linux Management and Administration (RedHat Enterprise Linux)
• RedHat Ansible Management and Administration
• Virtualization Management and Administration (VMware vSphere and vCenter)
• Storage Area Network (SAN) Management and Administration (Nimble, Pure Storage)
• Disaster Recovery Management and Administration of related tools, including backup and storage management (Veeam or comparable)
• Software Defined Networking (SD-WAN and SD-Access)
• Secure Access Secure Edge Networking (SASE)
• Zero Trust Networking Framework

About Jefferson Energy Cooperative

Jefferson Energy Cooperative is a non-profit electric cooperative serving parts of eleven difference counties in the CSRA for more than 85 years. Jefferson Energy Cooperative’s mission is to safely deliver reliable and competitively priced electricity to our member-consumers. We do this through a highly skilled, committed and motivated workforce. We serve to improve the quality of life for our members and communities.

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