Join Our Team as a Member Services Representatives

CHELCO is seeking one Member Services Representatives to support all our area offices.

Are you energetic and enjoy talking to people? Are you good with computers?

Do you want to be a part of an experienced team with strong leadership?

Do you want a stable career with great benefits?

Then this may be the opportunity for you!

Position Overview:

As a Member Services Representatives, you would help our members both in person and on the phone.  You would use established guidelines and policies to exceed member expectations. You would help keep member accounts updated in databases and route service orders. You would also share information on cooperative programs and services that benefit our members.

What You’ll Do:

• Receives, records, and reconciles various types of payments. Includes counting back change and balancing a cash drawer daily.
• Responds to member requests and inquiries professionally.
• Process member inquiries/requests in accordance with established department policies and procedures, with the goal of meeting or exceeding members’ service expectations.
• Maintains and updates Member Accounts in CHELCO databases.

Required Qualifications:

• A high school diploma or equivalent is required, and at least one year of customer service experience.
• Must have excellent customer service skills and be service-oriented. 
• Must have good problem-solving and active listening skills.
• Must have strength in problem sensitivity.
• Must have basic computer skills and be comfortable with programs similar to Microsoft Office and Internet applications.
• Ability to discuss and communicate billing information.
• Must be able to utilize math skills to count currency.

Preferred Qualifications:

• Valid driver’s license.
• Cash handling/drawer balancing experience
• Data entry of at least 35 words per minute

Our Benefits:

CHELCO proudly offers its employees medical, dental, vision, flexible savings, or health savings accounts, NRECA pension plan, 401 (k) with company match, life insurance, short-term disability, education/professional development, wellness, and safety program incentives, generous paid time off, volunteer time off, and ten paid holidays a year.

 The normal workweek is Monday through Thursday, 7:00 am to 4:30 pm, and every other Friday, 7:30 am to 4:00 pm at any of the CHELCO Member Service Area Offices, and remote work is not an option. This position is ONSITE only. Infrequent work outside of normal business hours may be required for training, meetings, storm response, etc.

Apply Now!

Applications accepted from 01/09/2026 through 3:00 pm 01/23/2026. Apply at https://www.chelco.com/careers. Resumes only with completed applications. Questions? Call HR, 850-307-1127. Interviewees will be notified. Drug Free Workplace. Equal Opportunity Employer. M/F/Disability/Veteran

About CHELCO

CHELCO is a not-for-profit electric distribution cooperative employing more than 175 people and serving more than 65,000 accounts in Walton, Okaloosa, Holmes and Santa Rosa counties, and Eglin AFB in the panhandle of Florida. Our employees have a vested interest in our cooperative values and share a commitment to providing a vital service to our members. Our employees are committed to customer service, integrity, and safety.

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