Susanville, California
GRE Service Center, Minnesota
Phoenix, Arizona
Parker, Pennsylvania
Monte Vista, Colorado
Posted: 21-Jan-26
Location: Forsyth, Georgia
Type: Full Time
Categories:
Required Education:
Additional Information:
Ready for a new challenge?
Join a team that's hardworking, passionate, and dedicated to making a difference. At Gresco Utility Supply, we believe in empowering our people to deliver exceptional service and expertise to the hundreds of electric utilities we serve across the Southeast.
A career with Gresco means more than just a job—it's an opportunity to grow, collaborate, and make an impact. We value professionals who share our passion and promise of service, integrity, and commitment. Every day, our team works diligently to help our customers succeed, and we reward that dedication with a supportive, rewarding work environment.
About Gresco:
- Privately owned and headquartered in the Southeastern U.S.
- Serving the utility industry for over 65 years
- Trusted partner to 100+ customers across the U.S.
Benefits you'll enjoy:
Some of our benefits include medical, dental, and vision insurance, life and disability insurance, retirement plans (401(k) and pension plans), educational assistance, and paid time off (PTO).
About the UAS Department at Gresco:
With Gresco's long history of serving electric utilities throughout the southeast, our Unmanned Aerial Systems (UAS) department supports customers in the same region and across the entire United States.
The UAS team works closely with our core utility customers in the southeast, while also partnering with utilities nationwide, including:
- Electric Cooperatives
- Investor-Owned Utilities (IOUs)
- Municipal utilities and public power utilities
- Renewable energy organizations supporting hydro, solar, and wind
- Other utility and infrastructure-focused organizations
In addition to utilities, our UAS department supports a wide range of commercial customers who benefit from aerial operations, including:
- Engineering and surveying firms
- Construction companies
- Architecture and design firms
- Industrial and infrastructure organizations
These customers rely on UAS solutions for aerial mapping, data collection, inspections, and advanced analytics to improve safety, efficiency, and decision-making.
About This Role
This role is ideal for someone who:
- Can self-manage in a remote environment
- Is knowledgeable in the UAS and emerging technology space
- Enjoys training, teaching, and working with people
- Communicates clearly and confidently with both technical and non-technical audiences
- Thrives in a fast-moving, evolving industry
We are looking for a Solutions Engineer who is not only technically strong, but also people-focused, someone who can train, support, and build relationships with customers and internal teams.
We also value curiosity and innovation. This role is well-suited for someone with an:
- An interest in emerging technologies
- A willingness to learn and apply AI tools to improve workflows, efficiency, and decision-making
If you enjoy combining technology, problem-solving, training, and customer engagement, while working in a growing national UAS program, this role offers the opportunity to make a real impact.
ORGANIZATION RELATIONSHIPS
- Reports To: Associate Director, Support, UAS
- Reporting Jobs: None
- Contacts Inside: Executives, District Managers, Directors, various UAS employees, Information Technology, Marketing, Accounting, Product Team, warehouse operations, and various other Gresco employees.
- Contacts Outside: All personnel from Executive Leadership to Interns who may or may not be directly involved with UAS in utility & public safety organizations. Existing and new Gresco customers. Manufacturers of UAS and UAS-related products and software. Strategic industry partners.
PURPOSE
ROLES AND RESPONSIBILITIES
Key Responsibilities
- Maintain expert-level understanding of all UAS platforms, payloads, software tools, and related workflows supported by Gresco.
- Act as the technical point-of-contact for UAS Account Managers and Inside Sales, supporting customer needs analysis, solution design, and system recommendations.
- Support Level 1 and Level 2 UAS Technicians with escalated technical troubleshooting, flight testing, and repair validation.
- Develop and conduct internal and external product training on-site, remote, or via webinar—tailored to specific customer missions and industry use cases.
- Follow established safety and PPE protocols while representing the company in trainings and site visits.
- Assist with startup services, demonstrations, and strategic deployments for high-value customers.
- Develop and refine technical documentation for internal and customer-facing use (e.g., support articles, training guides, use-case workflows).
- Coordinate closely with UAS manufacturers to stay up to date on firmware, software, roadmap features, and support protocols.
- Contribute to evaluating and onboarding new platforms and emerging technologies into the product catalog.
- Participate in industry events, demos, and trade shows as a subject matter expert.
- Serve as a resource in the quoting process for complex or integrated solutions that require technical expertise.
- Support ongoing refinement of service & support team processes and procedures in collaboration with leadership.
- Perform other duties as assigned.
NATURE AND SCOPE
The UAS Solutions Engineer is a senior technical resource within the service and support team, responsible for in-depth product knowledge, pre- and post-sale technical support, advanced troubleshooting, and customized training. This role supports both internal and external stakeholders, bridges knowledge between manufacturers and customers, and contributes to the successful deployment and ongoing utilization of UAS solutions.
EDUCATION/KNOWLEDGE AND EXPERIENCE
REQUIRED (minimum required job-related knowledge):
- Associate degree in business management, aviation, engineering, or related field, or equivalent work experience.
- FAA Part 107 Remote Pilot Certification (or must obtain within 60 days).
- Minimum 3 years' experience in the UAS industry, with a strong grasp of hardware and software systems.
- Demonstrated experience conducting technical training and product demonstrations.
- Strong understanding of UAS use in utility inspection, mapping, public safety, and infrastructure.
- Excellent communication, troubleshooting, and documentation skills.
- Ability to collaborate effectively across departments including sales, marketing, and operations.
- Passion for innovation and continuous improvement.
- Proficient in Microsoft Office Suite, SharePoint/OneDrive, and modern collaboration platforms.
- Comfort working in a fast-paced, evolving environment with cross-functional team dynamics.
- Interest in emerging technologies, including a willingness to learn and apply AI tools to improve workflows and decision-making.
Preferred:
- Bachelor's degree in engineering, aviation, geospatial science, or related field.
- Level 1 or 2 Thermography, Flyability, Wingtra, or Skydio certifications.
- Familiarity with fleet management systems, mission planning software, and advanced data analysis tools.
WORKING CONDITIONS
This is a remote position, with the flexibility to work from anywhere in the United States (lower 48 states), knowing that traveling across the nation is necessary. However, this role does require periodic travel to our UAS headquarters in Forsyth, Georgia for team collaboration, training, planning sessions, and in-person meetings. Responsibilities may require up to 50%-70% travel. Will require hours for work that can't be accomplished during business hours. Last-minute requests, accuracy required for multiple tasks. Essential functions require lifting, carrying, walking, and standing for prolonged periods of time. Physical agility to lift required weight, lift horizontally and vertically, bend and stoop. Must be able to lift up to 50 lbs. Lifting heavier material would require assistance from another employee. Ability to climb ladders and work at elevated heights.
Gresco Utility Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.