JOB SUMMARY:   Administers, participates in and supervises the day-to-day operation of URECC’s Member Services. Monitors and evaluates data to assure exceptional member service is provided by all in-person, phone, and digital member services representatives. Provides leadership and support within the department and proactively educates employees and informs members on initiatives and services being rendered by the Cooperative through various member contact means including phone, in-person, routine chat, and digital contact.   ESSENTIAL JOB FUNCTIONS:   Maintain a positive and professional relationship with members and staff while exemplif