About This Job The Member Support Industry Consultant – Engineering and Operations is a highly technical and advanced position that is viewed as a subject matter expert and trusted adviser by our Members and all internal NISC teams. This position handles and coordinates resolution of highly complex, escalated, and advanced software challenges to Member satisfaction.  This includes working with the executive level in our Member offices. Software supported by this position includes NISC developed suite of engineering products which promote operational efficiency in our Member’s offices.  This software represents the entire outage lifecycle - Outage Management System (OMS), Multi-channel messenger, SmartHub, Mapping, and AppSuite.  The Industry Consultant exe