Position Summary: Under the direction of the Operations Manager, provides prompt, courteous and accurate service to members. Coordinates planned outages and other operating information in support of operations personnel and provides administrative/clerical services to the Operations Department.
Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or the Direct Supervisor.
Responsibilities includethe following. Other duties are as assigned.
Organizes works orders received from engineering.
Coordinates with electricians as required for job completion.
Assists with the distribution of meter cans to electricians and members.
Coordinates deliveries with the warehouse personnel and/or suppliers.
Communicates with the Assistant Operations Manager when jobs will be worked and when needed, calls members.
Prepares service orders to energize services
Processes services orders and completes and/or routes to appropriate personnel as needed.
Charges out material ticket jobs for maintenance.
Processes electrical wiring certificates.
Updates member information, work orders and service order information in customer information system.
Provides clerical and administration support for the Operations Department.
Coordinates planned outages between Engineering Services and Operations Departments and front office staff.
Responds to member, developer, contractor or electrician questions concerning service installations/inquiries, schedule appointments, receive and process inspections and update computer records as required.
Researches and responds to general member questions and concerns and direct phone calls to appropriate personnel as needed to answer inquiries.
Responds to requests for underground cable locates, contacts North Dakota One-Call for MEC locates and for updating the One-Call database and coordinates joint trench projects.
As directed, accumulates and processes data through appropriate reporting method on a timely basis, including work order activity, outage incidents and restoration information, meter reports, maintenance records and other Operation activities.
Provides general administration support, including filing, copying, image scanning and file management of related documents.
As needed, provides general administration and coordination support of projects between Engineering Services, Operations and Accounting Departments.
Transmits and receives information over the company radio system with other employees in the field.
Provides information and assistance to members in a manner that projects a favorable public impact for the Cooperative.
Introduce potential residential and commercial members to the opportunities and benefits of receiving Cooperative services.
Attends and participates in training programs for improvement of job knowledge, skill and safety.
Competencies:
Follows policies and procedures; upholds organizational values; works with ethics and integrity.
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Treats people with respect in actions and speech; supports affirmative action and respects diversity.
Exhibits sound and accurate judgment; includes appropriate people in decision making process.
Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
Adapts to changes in work environment; manages competing demands.
Volunteers readily; asks for and offers help when needed.
Maintains and promotes a positive, professional attitude.
Views the Cooperative as a unit of interdependent functions and assists when needed.
Is consistently at work and on time; ensures work responsibilities are covered when absent.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Associates degree or equivalent from a two-year college or tech school preferred; one to two years related experience; or equivalent combination of education and experience.
Certifications/Licenses: A valid ND Class D driver’s license is required.
Knowledge: Basic understanding of how PC based Window’s software operates.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
