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NOVEC (Northern Virginia Electric Cooperative)
Manassas, Virginia
NOVEC (Northern Virginia Electric Cooperative)
Manassas, Virginia
National Rural Electric Cooperative Association
Arlington, Virginia
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Member Experience Representative
PURPOSE OF POSITIONThe member experience representative is often the first point of contact for member inquiries, questions and concerns. Job responsibilities include but are not limited to: answering member phone calls, emails, and/or written questions. This position also provides available information upon request and researches or escalates issues as appropriate, attention to detail is a must. Personal qualities include attentiveness, accountability, and someone with a passion for providing an excellent member experience. This position is part of the member services team and works under general supervision from the member service supervisor. Requires a minimum of two years of customer or member services experience, call center experience is preferred. CORE COMPETEN
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