South Central Power Company has an immediate opening for a Member Services Representative at our brand-new Lancaster, Ohio location. Candidates who have a strong customer service background are encouraged to apply.
This is a position in our call center and primarily involves supporting our members’ inbound phone calls. Candidates are responsible for ensuring member satisfaction by performing diverse clerical tasks requiring detailed analysis and sound judgment. This position maintains accurate member account information and will communicate with members in person and over the phone regarding billing, collections, capital credits and other inquiries.
We are looking for an experienced individual who is self-motivated, organized, and handles situations with tact and poise. The successful candidate will demonstrate sound judgment, effective problem-solving skills, strong attention to detail, and excellent written and verbal skills. This is position reports directly to our Member Services Supervisor.
What the job requires…
High school diploma. Post-secondary education in Business Administration equivalent to an Associate Degree is preferred.
Two years of customer service experience. Experience with handling cash.
Candidates must have strong communication skills. Must have basic knowledge of the operation of office equipment, including computers, calculators, fax machines and copiers. Must have the ability to perform arithmetic operations quickly and efficiently and must be proficient on a 10-key calculator and accurately type at least 40 words per minute.
We offer a competitive salary, strong benefits package, and this position is eligible for hybrid remote work. Apply to join our awesome team today!
South Central Power Company is a member-owned electric cooperative serving more than 120,000 residential, commercial and industrial customers in 24 Ohio counties. We maintain more than 12,000 miles of energized power lines. The Cooperative is a private enterprise owned and operated by the people it serves. The members elect an 11-member Board of Trustees that govern the co-op. The Board establishes policies, reviews co-op activities, and makes needed decisions. They hire a President and CEO who in turn hires a staff of employees to carry out the policies and operate and maintain the co-op’s lines and equipment.
In 1998, South Central Power Company became a Touchstone Energy Cooperative allowing us to be identified as part of a nationwide alliance of independently owned and operated electric cooperatives under a single brand identity. As a Touchstone Energy Cooperative, South Central Power Company has recommitted itself to principles we’ve operated under for years: integrity, accountability, innovation and community spirit.
Cooperatives of all types and sizes abide by seven unifying principles, which differentiate them from other types of companies. Those principles are: Volun...tary & open membership, Democratic member control, Member economic participation, Autonomy and independence, Education, training and information, Cooperation among cooperatives, and Concern for community.