SUMMARY Provides back up and support to Supervisor of Consumer Accounts and Records along with the essential duties of the Consumer Accounting Representative position.  Assists in providing leadership to the billing department in the absence of the supervisor as needed and directed by the supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Promotes safe working practices, ensuring all safety rules and company policies are followed. Essential duties and responsibilities include the following.  Other duties may be assigned.  Must possess or obtain general utility knowledge that relates to electrical services, rate options and customer programs.  Assists in making sure all required monthly processes are completed in