Dispatchers and Distribution System Operators Needed

Central Alabama Electric Cooperative (CAEC) is seeking skilled and dedicated individuals with varying levels of experience in electric and fiber utility dispatching and distribution system operations. CSR Dispatchers and Distribution System Operators play critical roles in ensuring the safe and reliable delivery of electric power to our members and broadband service to our Central Access, Inc. customers. 

Once the successful candidates have completed their initial training period, they will enter a rotating shift, which may cover all times of the day and night hours, including weekdays and weekends. A shift differential is applied to all scheduled hours extending beyond CAECs normal operating hours. All schedules are subject to change depending on weather conditions and staffing needs. 

CSR Dispatchers are responsible for creating and routing electric and broadband service orders to the appropriate personnel utilizing the mobile service order system, monitoring the disconnect list for non-payment, and responding to customer and employee inquiries for both electric and broadband accounts. They monitor the electric outage management system (OMS) and broadband systems to ensure that crews are accurately dispatched to outages in a safe and timely manner. Upon outage resolution, the CSR Dispatcher ensures outages are closed in the OMS system with accurate restoration times and cause codes. They are responsible for monitoring the supervisory control and data acquisition (SCADA) systems to identify potential issues that could affect the reliability or safety of the system and reporting any concerns to the appropriate personnel.

Distribution System Operator (DSO) responsibilities incorporate the job duties and responsibilities of CSR Dispatchers while adding advanced knowledge of electric distribution systems. DSOs monitor systems, such as the SCADA system, and independently take action to address issues affecting the reliability or safety of the electric distribution system. Their advanced training allows them to assess relevant feed and load flow information to create and execute switching orders and independently operate the electric distribution system via SCADA. 

Successful candidates for the CSR Dispatcher or DSO position will possess strong communication (electronic, written, and verbal) and data analytic skills and a proven ability to read and interpret maps. Those with interest in either position should visit https://caec.coop/about-caec/careers/ for a complete list of the respective job duties, responsibilities, and qualifications, as well as instructions to apply.

Applicants requiring reasonable accommodation for the application and/or interview process should notify Central Alabama Electric Cooperative’s Human Resources Department at hr@coop.caec.com. 

CAEC is an Equal Opportunity Employer and a Drug Free Workplace