This position reports to the Manager, Account Management, and has significant contact with existing Members/Customers. Responsible for creating and managing relationships and maintaining a high level of interaction and communication with existing Members/Customers.? Responsible for the development and engagement of Member/Customer Relationship activities for NISC Large Utility Members in Colorado, North Carolina, Virginia, and Tennessee.  

Essential Functions: 

• Previous experience in Account Management. 
• Proactively communicate requirement to the Large Members in the assign territory. 
• Develops and maintains strong, professional relationships with all existing Members/Customers 
• Regular visits (monthly) with Members/Customer in the Large Member program. One onsite visit per fiscal year unless Member requests additional onsite visits. Actively engages existing Members/Customers to ensure satisfaction and timely resolution of issues 
• Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365 
• Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members/Customers 
• Updates appropriate databases including SalesForce and Service Now with current Members/Customers regarding organizational profile, product and services utilization, satisfaction levels, etc. 
• Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members/Customers 
• Participates as appropriate in industry association forums, councils, and conferences 
• Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training 
• Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased 
• Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members 
• Assesses the Member’s need for additional training and coordinates resources 
• Other duties as assigned 

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Desired Job Experience: 

• Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience 
• Exceptional customer relationship management skills 
• Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization 
• Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry and related current events and trends 
• Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement. 
• Strong negotiating skills 
• Ability to identify and effectively resolve key issues with clients 
• Knowledge of the industry IT standards, terminology, and typical work processes 
• Project management skills 
• Possess excellent writing, editing, communications and interpersonal skills 
• Possess superior presentation skills to audiences of all sizes 
• Ability to maintain the highest level of professionalism and ethical behavior 
• Commitment to NISC's Statement of Shared Values 
• Ability to travel as often as necessary to meet the goals and objectives of the position 
• Experience with SalesForce, Service Now, and Office 365 

About NISC

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions. At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries.. Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as: Internet bill payment and presentation Graphical and mobile mapping systems Activity costing systems Energy deregulated billing Telecommunications switch provisioning and many others NISC and its subsidiaries employ more than 1,300 individuals in three cities (Lake Saint Louis, MO, Mandan, ND, and Cedar Rapids, IA). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.

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