Valley Electric Association, Inc. (VEA) has an immediate opening for a Supervisor of Member Services & Billing Operations to work at our headquarters located in Pahrump, Nevada.

Under the general supervision of the Manager of Member Services, the Supervisor of Member Services & Billing Operations is responsible for supervising the day-to-day operations within the Member Services department and implementing strategies aimed at improving overall member/customer satisfaction. This position will also ensure the accurate and timely processing of all billing functions including residential, commercial and irrigation bill calculation, net billing, prepaid services, and broadband/Internet. The supervisor coordinates with key internal staff to resolve billing issues, member/customers inquiries, and to implement continuous improvement processes in accordance with Cooperative policies and member service excellence.

Education and Experience: High School Diploma and an Associate Degree in Business, or other related field. Additional academic accomplishments in management, communications (including broadband) and accounting are highly preferred. Ten years of related office experience required with an emphasis on accounting responsibilities and dealing with the public. A portion of the education requirement may be substituted for experience. Previous knowledge or work experience at a utility is also highly preferred.

Job Knowledge: Knowledge of office practices with a thorough understanding of office procedures, equipment, and administrative functions. Primary skill areas would include accounting, billing, budgeting, and data processing. Experience with NISC accounting, customer information system software, for both electrical and broadband services, is required.

About Valley Electric Association, Inc.

Valley Electric Association, Inc., (VEA) is a member-owned electric cooperative based in Pahrump, Nevada, with a certified service area covering more than 6,800 square miles in Nevada and California. VEA presently provides service to over 24,000 services with 2,120 line miles of distribution facilities and 13 substations. VEA is a participating transmission owner and load serving entity in the California Independent System of Operators Corporation (CAISO). VEA is the parent company of a host of wholly-owned subsidiaries, including Valley Electric Transmission Association (VETA), Valley Communication Association (VCA), Valley Electric Services Company (VESC), and Valley Electric Energy Services (VEES). VCA (Valley Communications Association), a wholly-owned subsidiary based in Pahrump, NV, will offer commercial and residential optical fiber broadband service, with speeds up to 1 gigabit, to VEA members throughout Nevada. SolPower is Valley’s full-service solar company specializing in the design, installation, finance, maintenance, and warranty of solar electric systems. Our systems are built to utility standards for our members. VEA offers a competitive salary and benefits package. Please apply for this position online at www.vea.coop/careers

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