Salary Range: Weekend day shift –$38.38 - $47.98 per hour 

                Night shift –$40.99 - $51.24/per hour 

Schedule / Work Hours 

Training Schedule: This position is fully remote, however, employees must reside within a reasonable commuting distance of Inland Power’s headquarters to attend in-person training and occasional on-site meetings. Team members who prefer to work in the office are welcome to do so. 

New employees will complete a training period working Monday–Thursday, 7:00 AM – 5:30 PM for approximately three months before transitioning to their permanent shift (below).  

Regular Shift Options (post-training):  

Monday–Thursday Night Shift (4x10): 6:30 PM – 5:00 AM 

Friday–Sunday Night Shift (3x12): 6:30 PM – 7:00 AM 

Friday–Sunday Day Shift (3x12): 7:00 AM – 7:30 PM 

When applying, please specify which shift(s) you are interested in (e.g., “Monday–Thursday Night Shift” or “Weekend Day Shift”) on the Inland Power application.

Purpose of Position 

This position provides administrative support to the Operations Department to help ensure smooth day-to-day operations and reliable service to our members. The role includes assisting with outage communication, work order processing, and coordination with other departments such as Vegetation Management & Inspections, Fleet, Warehouse, Line Crews, ASRs, and Substation. The Operations Assistant helps keep information organized, tracks data, and supports the flow of communication during outages and other operational activities. This position requires strong organizational and communication skills, attention to detail, and the ability to work well with others across the organization and with outside partners. Key responsibilities include supporting outage response efforts, communicating with members, maintaining accurate records, and assisting with workflow and data tracking to keep operations running efficiently and safely. 

Core Competencies 

1. Quality Work and Attention to Detail: Deliver high-quality work, ensuring accuracy, and attention to detail. Proactively seek feedback, correct errors, and implement process improvements.
2. Productivity and Time Management: Prioritize tasks, manage time effectively, and meet deadlines. Utilize technology and resources to optimize productivity and efficiency.
3. Technical Expertise and Job Knowledge: Demonstrate a comprehensive understanding of technical skills, industry trends, and job-specific knowledge. Stay current with changes in technology, policies, and procedures.
4. Effective Communication and Collaboration: Communicate clearly, concisely, and respectfully with internal and external stakeholders. Foster open dialogue, active listening, and constructive feedback to build strong relationships.
5. Teamwork and Adaptability: Demonstrate a positive, adaptable, and flexible approach to working with diverse teams and stakeholders. Share knowledge, expertise, and resources to support colleagues and achieve shared goals.
6. Accountability and Reliability: Maintain excellent attendance, punctuality, and work habits. Demonstrate a strong commitment to responsibility, accountability, and reliability.
7. Integrity and Ethics: Uphold the highest standards of integrity, ethics, and professionalism in all interactions, decisions, and actions.
8. Professionalism and Member Focus: Address internal and external members with courtesy and respect. Prioritize member needs, concerns, and satisfaction, and demonstrate a deep understanding of the cooperative's mission, values, and goals.
9. Support of Cooperative Goals and Objectives: Support and contribute to the achievement of cooperative goals, objectives, and initiatives.
10. Problem-Solving and Critical Thinking: Utilize sound logic, methodology, and critical thinking to analyze problems, identify solutions, and implement effective corrective actions.
11. Situation Awareness and Emergency Response: Demonstrate situational awareness, quickly responding to emergency situations, and providing timely and effective support to ensure member safety and satisfaction.
12. Dispatch and Coordination: Effectively dispatch and coordinate resources, including crews, equipment, and materials, to ensure efficient and effective response to outages and other system events.
13. Data Analysis and Reporting: Collect, analyze, and interpret data to inform decision-making, identify trends, and optimize system performance. Prepare and distribute reports, as required.
14. Compliance and Regulatory Awareness: Ensure compliance with regulatory requirements, industry standards, and cooperative policies and procedures.
15. Continuous Learning and Professional Development: Pursue ongoing learning and professional development opportunities to enhance technical skills, job knowledge, and industry awareness. 

Job Responsibilities 

1. Outage Communication: Provide timely and accurate communication to members during outages using various channels of communication. Besides updating members on restoration times, also ensure that member inquiries or complaints are addressed, either by providing direct assistance or by escalating to the appropriate department. 
2. Outage Management: Monitor and manage outage reports, ensuring timely and effective response to minimize customer impact. Responsible for adding estimated time or restorals while adding updated comments on outage map to keep our members updated. 
3. Crew Dispatch: Dispatch crews to outage locations, considering factors like crew availability, location, and priority. Provide ongoing support and assistance to field crews by facilitating access to necessary tools, resources, or logistical help.
4. Real-time Communication: Communicate with crews, customers, and other stakeholders in real-time to provide updates, instructions, and status reports.
5. Work Order Management: Create, process, and track work orders, including service orders and daily workflow tasks.
6. System Monitoring: Continuously monitor the electrical grid, SCADA systems, and other tools to identify potential issues and respond to outages.
7. Troubleshooting: Analyze data and work with crews to troubleshoot and resolve complex outage issues.
8. Data Analytics: Incorporate data analytics and inspections to drive work orders, service orders, and code activities to the correct budget.
9. Support Various Departments: Assist the Operations Admin Supervisor, Fleet Foreman, ROW Maintenance Coordinator, and other departments as needed.
10. Back-up Response to Emergency 911 Calls: Provide back-up response to Emergency 911 calls, ensuring timely and effective support during emergency situations.
11. Cross-Training: Cross-train in other key functions of the department, such as dispatching, scheduling, and administrative duties.
12. On-Call Responsibilities: Participate in on-call rotations, including nights, weekends, and holidays, for after-hours dispatching.
13. Time sheet Oversight and approval: Responsible for reviewing and verifying timesheets for accuracy, ensuring compliance with company policies and procedures. Additionally, oversee the review of all hours to assign crews and ASRs, ensuring efficient and effective resource allocation
14. Storm Response: Be available for storm response after normal working hours as required.
15. Post-Outage Evaluation: Participate in post-outage reviews to evaluate the effectiveness of the dispatch and response process, identifying any areas for improvement in response time or coordination.
16. Regulatory Compliance: Ensure compliance with regulatory requirements, such as ordering and tracking locates from 811.
17. Fleet Management Support: Assist with fleet management tasks, such as registrations, mileage reports, and permits.
18. Warehouse Support: Support warehouse operations by assisting with as-builts, SEC information, and updating workflows.
19. Substation Maintenance Support: Assist with substation maintenance tasks, including workflow development and data collection.
20. ROW Maintenance Support: Support ROW maintenance activities, including inspections, tracking maintenance items, and managing joint-use agreements.
21. Member Services Support: Assist Member Services with various tasks.
22. Other Duties as Assigned 

Minimum Qualifications & Job Requirements 

Minimum Qualifications: 

• High school diploma or equivalent required. 

Knowledge/Skills: 

• General understanding of electric plant construction and materials. 

• Knowledge of basic operation and maintenance principles for power systems. 

• Basic knowledge of work management/workflow principles. 

• Competency in Microsoft Office software applications (Word, Excel, Access, PowerPoint & Outlook) and the ability to learn other software applications. 

• Must have considerable skill in effectively dealing with a variety of people under difficult circumstances. 

• Must have excellent phone etiquette and should be able to effectively handle and transmit information over the phone, fax or email. 

• Excellent oral and written skills required. 

• Organizational skills; including attention to detail and accuracy. Ability to multi-task in a team environment. 

• Ability to learn staking sheets, invoices, work orders, service orders, mapping, tagging and other departmental processes. 

• Other combinations of education and experience may be considered. 

PREFERRED JOB QUALIFICATIONS 

• Electrical utility experience; preferred in operations or member services position. 

• Associate or B.A./B.S. degree. 

• Knowledge of rural electrification and cooperative programs. 

• Must be flexible, organized, creative and a self-starter, with the ability to assess and solve problems. 

• Knowledge of CIS platforms like NISC. 

• Knowledge of real estate or land services. 

Mental Demands 

• Ability to analyze and resolve situations and problems. 

• Ability to organize work, set priorities and meet critical deadlines with a minimum amount of direction. 

• Ability to use techniques of effective time management. 

• Ability to handle multiple priorities and projects. 

• Ability to process paperwork effectively. 

• Ability to use a computer terminal to accurately and rapidly enter and retrieve data. 

• Ability to work under pressure. 

The Operations Admin Dispatcher shall have full authority to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the cooperative. 

Physical Demands & Working Conditions 

• Typically, normal office environment with low to moderate levels of noise exposure and a temperature-controlled work area with occasional work outside for various events. 

• Use of office machines, including computer, keyboard, mouse and related peripheral devices. 

• Minimal travel may be required. 

APPLICATION PROCESS 

If your credentials and interest match this job, please send your completed?application, cover letter and resume to: hr@inlandpower.com or mail them to, Inland Power & Light Company, 10110 W. Hallett Rd., Spokane WA 99224-7435, Attn: Human Resources. 

EQUAL OPPORTUNITY/ADA 
Inland Power & Light is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law. 

EEO Law Posters can be found on the main Careers (www.inlandpower.com/careers) page in English and Spanish. 

REASONABLE ACCOMMODATION 

Inland Power will provide reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance. 

DISCLAIMER 
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. 

Inland Power & Light will not be offering any work visa sponsorship for this role. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) 

BENEFITS 

Medical, vision, dental, 401(k), HSA/HRA, retirement plan, PTO, EAP, paid holidays, and disability insurance programs. 

About Inland Power & Light Company

About Inland Power & Light Inland Power and Light is a nonprofit electric cooperative providing affordable, safe and reliable electricity to over 40,000 member-owners in 13 counties throughout eastern Washington and northern Idaho. Founded in 1937, Inland Power is the largest electric cooperative in Washington. EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT Inland Power and Light is committed to equal employment opportunity for all. Just as our commitment to quality motivates us to go the extra mile, we cooperate with the civil rights agencies in government in an effort to ensure equal opportunity in employment through an Affirmative Action Plan. To assure full implementation of this equal employment policy, we will take steps to assure that persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other classification protected by nondiscrimination law.

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