Position Summary
The Billing & Customer Service Representative supports the Cooperative’s billing, payment processing, and member service functions. This role serves as a front-line point of contact for members, ensuring accurate account records, timely billing, and professional, friendly service.

Key Responsibilities

• Set up, maintain, and update member and service accounts in the billing system

• Process billing changes, payments, budget billing, and payment arrangements

• Research and resolve member billing questions and discrepancies

• Receive and post payments from all channels and balance daily receipts

• Support collections activities, including notices and payment arrangements

• Serve as receptionist and telephone support, greeting and assisting members

• Maintain accurate electronic and paper records

• Prepare routine reports and provide general administrative support

• Work collaboratively with staff to deliver excellent member service

• Attend the Annual Meeting and assist with special projects as needed

Qualifications

• High school diploma or equivalent required

• Previous billing, office administration, or customer service experience preferred

• Strong customer service, communication, and organizational skills

• Ability to perform basic financial calculations accurately

• Proficient with computers and office software

• Valid Colorado driver’s license required

Work Environment

• In-office position with frequent public interaction

• Office setting with sitting, standing, keyboarding, and occasional lifting (up to 50 lbs)

• Subject to random controlled substance and alcohol testing

Equal Employment Opportunity Statement

Morgan County Rural Electric Association is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

MCREA values diversity and inclusion and encourages qualified individuals from all backgrounds to apply.

Full and robust benefit package offered including Medical, Dental and Vision plans, RS and 401K retirement plans, Disability and more!

A full job description can be requested by emailing jogley@mcrea.org

Deadline to apply: 2/15/26

About Morgan County REA

Morgan County REA incorporated in 1937 and is headquartered in Fort Morgan, Colorado. •MCREA serves 9,705 meter locations and 5,174 members. •Service area covers approximately 4,000 square miles of northeastern Colorado and is divided into three representative districts. •Operates and maintains 2,738 miles of transmission and distribution line. •Average of 3.5 meters per mile •Operates and maintains 24 substations. •Counties served: Adams, Arapahoe, Logan, Morgan, Washington and Weld. •Towns served: Goodrich, Hoyt, Last Chance, Messex, Orchard, Prospect Valley, Roggen, Wiggins, and Woodrow. •40 Full-Time employees. Benefits: •Medical Insurance •Dental & Vision Insurance •Paid Time Off •401(K) •Paid Holidays •Defined Benefit Plan •Cafeteria Plan •Short Term Disability •Long Term Disability •Life Insurance Community: Fort Morgan is a municipality of approximately 12,000 residents located on the eastern plains of Colorado, about 80 miles northeast of Denver. It is the county seat of Morgan County and a commercial, industrial, and recreational hub for northeast Colorado. Fort Morgan is a friendly, open community with a strong sense of commitment to mak...ing the city a great place to live and work. The community is rich in history and beauty, and features low crime rates, good schools and an active business environment. Fort Morgan is the perfect blend of small town America and prosperity.

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