The Billing and Member Service Supervisor drives the success of the cooperative’s billing, payments and member inquiries. This role ensures the accuracy and efficiency of all billing processes while providing exceptional service to our members. The supervisor will coordinate and perform daily operations, resolving complex issues, ensuring accuracy and efficiency to maintain reliable, member-focused service that upholds the cooperative’s standards and mission.

• Associates degree or higher in Business or Office Administration or related degree is desired.
• Two or more years’ job experience in customer service.
• Experience in utility industry is a plus.

• Experience using personal computers and learning new software systems is mandatory.
• Experience requirements may be adjusted if the appropriate formal education and applicable work experience are demonstrated.

About Northern Plains Electric Cooperative

One of 16 distribution electric cooperatives in North Dakota, Northern Plains Electric Cooperative is the largest geographically. It serves some 11,703 meters of 8,214 members on 6,793 miles of line in a 50-to-70-mile area from south of Jamestown to the Canadian border. Counties served: Benson, Eddy, Foster, Griggs, Kidder, Stutsman, Wells, Pierce, Ramsey, Towner and Rolette. Headquarter offices in Carrington and Cando and outposts in several small towns, 42 employees work full-time to provide members with electricity and to improve the quality of rural life.

Connections working at Northern Plains Electric Cooperative