General Purpose of Job

This position has responsibility to promote the Cooperative’s MitiGator™ program and to assist in coordinating the installation, termination and removal of surge protection equipment as required for surge applicants; providing customer service and claim assistance for program participants.  Responsibilities also include on-site field investigation of claims/concerns, contractor spot checks and quality control. The position is responsible for monitoring and executing email and phone communications associated with all aspects of the surge program, including but not limited to the Surge Helpline within the SECO Energy IVR system and the surge and contractor email boxes. This position is also responsible for promoting the MitiGator™ program and other SECO services through various community functions.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

 Education

• Minimum: High School diploma or GED
• Preferred: Two (2) year associate degree in marketing, business administration or a related field of study. 

Experience

• Minimum: Four (4) years responsible administrative or sales experience and working knowledge of marketing techniques.
• Preferred: Experience within an electric utility in energy sales, commodities or surge protection.

Other Requirements 

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone.
• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations. 
• Normal work hours will be eight (8) hours Monday through Friday, between 7:30 am to 5:00 pm. 
• Occasional business travel to all areas of service territory to perform surge investigations, quality control and resolve surge/contractor related concerns.
• Occasional after-hours and weekend travel to provide presentations and promote the MitiGator™ program and other SECO services through a variety of community functions.
• Successful completion of pre-employment background check, physical and drug screen. 

About SECO Energy

SECO Energy is a not-for-profit electric cooperative serving over 230,000 homes and businesses across seven counties in Central Florida, making SECO the third-largest electric co-op in Florida and the seventh largest in the nation. One of the most important distinctions between other types of utilities and SECO is that we are member owned. Our members have a voice in the co-op’s decision-making process. They elect a nine-member Board of Trustees, who meet monthly to monitor the financial status of the Cooperative and make policy decisions in the best interest of the membership. SECO’s wholesale power provider is Seminole Electric Cooperative, Inc., one of the largest generation and transmission cooperatives in the nation, serving 1.9 million consumers in Florida. Seminole is owned by nine electric distribution cooperatives, and SECO Energy is one of those nine member-owners.

Connections working at SECO Energy