Applicants should apply by January 26, 2026

and attach a cover letter and resume.

Sam Houston Electric is not accepting applications at their offices.  Sam Houston Electric is an equal opportunity employer.

Job Title:                Member Service Representative (Livingston)

Department:          Member Services

Reports To:            Office Supervisor

SUMMARY

Responsible for collecting and processing money received daily; researching customer accounts to ensure all data is correct; updating customer accounts, assisting customers with problems and questions, providing product information and selling other products and services offered other than electrical service such as night lights; rotating between front office, drive through, call center and branch office locations; preparing correspondence; issuing and processing service orders; accepting and processing new account applications and setting up new customer accounts on the customer information system; researching account history and reviewing credit documents accessing fees and deposits on new accounts according to established policies; arranging alternate payment plans; making credit extensions and collection decisions according to established policies.  Required to provide after-hour phone support during outage situations.  Bilingual in English/Spanish is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interviewing and assisting customers applying for new service, requesting termination of service or requesting additional services or products and initiating the necessary service orders.

Providing reliable information to customers with regards to deposits, meter reading and billing information, credit, rates, service rules, and historical data on accounts.

Preparing correspondence to customers.

Processing payments received; preparing daily checkouts including reporting money collected on cash edit and balancing cash drawer.

Determining if a customer qualifies for an extension in paying their account balance and preparing the necessary forms.

Researching and/or maintaining and updating information on customer accounts.

Required to travel to other branch offices when needed.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This is not a supervisory position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must have good communication skills, both verbal and written.  Must be able to count and handle money.

EDUCATION and/or EXPERIENCE

Associates Degree in Business Administration or a related field or equivalent experience performing one or more of the essential duties and responsibilities.  Customer service and PC experience, particularly experience with Microsoft Office products preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to customers and other employees of the organization. Bilingual in English/Spanish is a plus, must be fluent in English and Spanish.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as percentages, penalties, discounts, interest, commissions, proportions, averages, etc. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constant listening and verbal communication by telephone or in person to customers, the general public, co-workers and other business associates.

Must be able to sit for long periods of time and input data on a personal computer utilizing a keyboard and a mouse; as well as performing other clerical duties utilizing a calculator, writing instruments and desk accessories such as a stapler, paper clips, etc.

Must be able to stand, bend and reach to use other office equipment such as copy machines, fax machines, printers, drive-up window equipment, etc.

Occasional lifting and/or moving up to 40 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job functions are performed indoors in a climate controlled environment.  The noise level is moderate.

About Sam Houston Electric Cooperative, Inc.

Electric cooperatives were created to serve the best interests of their member-owners, and that's exactly what Sam Houston Electric Cooperative does. In the early 1930s, the vast rural areas of America did not have access to the wonders of electricity. During this time, less than three percent of rural America received the benefits of electric service. After the signing of the Rural Electrification Act on May 21, 1936, by President Franklin D. Roosevelt, the “REA Movement” spread rapidly throughout the nation. The stories of the early days of rural electrification are much the same…rural men and women petitioning, educating and organizing–for power. Sam Houston Electric Cooperative was founded Aug. 27, 1938, by a group of rural residents in Polk County. The first directors met, planned and created their cooperative. On May 16, 1939, they received a charter from the State of Texas, and Sam Houston Electric Cooperative Inc. was born. After obtaining an REA loan, the Co-op began construction of its first power lines, 242.86 miles, on Jan. 15, 1940, which would serve 661 members in Polk, San Jacinto, Walker and Liberty Counties. The power at that time came from Gulf States Utility C...ompany to a substation in Goodrich. By 1943, Sam Houston EC had 1,306 members. In 1951, that number jumped to 7,500 consumers and 2,300 miles of line. Today, Sam Houston EC maintains 6,000 miles of line serving more than 52,000 members in parts of 10 counties. Our members are our partners. We provide and maintain quality electric service at the lowest possible cost. Sam Houston EC’s mission, as stated by our Board of Directors, is to achieve member satisfaction by providing safe, reliable services at competitive prices and to improve the quality of life in the communities we serve, utilizing an exceptional workforce, while maintaining financial stability.

Show more

Show less

Connections working at Sam Houston Electric Cooperative, Inc.